# Shipping Policy **Last Updated:** September 11, 2026 One Shop provides mobile phones, mobile accessories, and related products to customers through our online and offline business operations. ## 1. Order Processing Orders are generally processed after successful order confirmation and payment verification, where applicable. Processing time may vary depending on product availability, order volume, and customer location. ## 2. Delivery We may provide delivery through available courier or delivery partners. Delivery time depends on: * Customer location * Product availability * Courier service * Weather conditions * Public holidays * Unforeseen logistical circumstances Estimated delivery timelines are not guaranteed delivery dates. ## 3. Shipping Charges Applicable shipping charges, if any, will be communicated or displayed during the order process. Shipping charges may vary depending on the delivery location, package size, weight, and delivery method. ## 4. Delivery Address Customers must provide a complete and accurate delivery address and contact number. One Shop is not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer. ## 5. Delivery Attempts If the customer is unavailable during delivery, the courier partner may make additional delivery attempts according to its policies. Customers may be contacted by the courier partner or One Shop for delivery coordination. ## 6. Damaged Packages Customers should inspect the package at the time of delivery where possible. If the package appears seriously damaged or tampered with, customers should contact One Shop immediately and provide relevant photographs or other supporting information. ## 7. Delayed or Lost Shipments Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control. If an order is significantly delayed or reported as lost, we will coordinate with the relevant delivery partner and provide an appropriate resolution based on the circumstances. ## 8. Local Delivery Customers located near our store may contact us through WhatsApp to check local delivery availability and charges. ## 9. Order Cancellation Customers should contact us as early as possible if they wish to cancel an order. Cancellation may not be possible after the order has been shipped or processed for delivery. ## 10. Contact Us **Company:** One Shop **Website:** https://toshop.in/one-shop **Email:** [christonetweb@gmail.com](mailto:christonetweb@gmail.com) **WhatsApp:** +91 9655591123 **Phone:** 9655591123 **Store Address:** 12, North, Nagercoil, Tamil Nadu - 627801