# Refund Policy **Last Updated:** September 11, 2026 At **One Shop**, we aim to provide quality products and reliable mobile repair services. Please read the following Refund Policy before making a purchase. ## 1. Product Returns A product may be eligible for return or replacement if it is: * Delivered in damaged condition * Incorrectly supplied * Defective upon delivery, subject to verification * Missing essential items supplied with the product Customers should contact us as soon as possible after receiving the product. ## 2. Return Conditions Products returned for replacement or refund should generally be: * Unused where applicable * In their original packaging * Accompanied by the invoice/order details * Complete with accessories and supplied items Products showing physical damage, misuse, liquid damage, unauthorized modification, or tampering may not qualify for a refund or replacement. ## 3. Mobile Phones and Electronics Refunds or replacements for mobile phones and electronic products are subject to product condition, manufacturer warranty, seller warranty, and inspection. Certain products may only be eligible for warranty service rather than direct refund. ## 4. Repair Services Repair service charges are generally non-refundable once the requested repair work has been completed. If a repair cannot be completed due to unavailable parts or other technical reasons, the customer will be informed about the available options. Any refund for an incomplete service will be considered based on the specific circumstances. ## 5. Refund Process If a refund is approved, the refund will normally be processed through the original payment method or another appropriate method. The time taken for the refund to appear in the customer's account may depend on the payment gateway or financial institution. ## 6. Cancellation Customers should contact One Shop as soon as possible if they wish to cancel an order. Cancellation may not be possible once an order has been shipped, delivered, or repair work has started. ## 7. Non-Refundable Situations Refunds may not be provided for: * Change of mind after purchase * Customer-caused physical damage * Liquid or water damage * Unauthorized repair or modification * Improper use * Damage caused after delivery * Failure to follow product instructions * Services already completed ## 8. Contact for Refund Requests For refund, replacement, or cancellation requests, contact us with your order details. **Company:** One Shop **Email:** [christonetweb@gmail.com](mailto:christonetweb@gmail.com) **WhatsApp:** +91 9655591123 **Phone:** 9655591123 **Store Address:** 12, North, Nagercoil, Tamil Nadu - 627801 All refund requests will be reviewed based on the product/service condition and applicable terms.