# Privacy Policy **Last Updated:** September 11, 2026 One Shop respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing products, contacting us, or requesting repair services. ## 1. Information We May Collect We may collect information such as: * Customer name * Mobile number * WhatsApp number * Email address * Billing address * Shipping address * Order details * Product or service information * Device information provided for repair * Payment-related transaction information * Information provided through customer enquiries We only collect information that is reasonably required to provide our products and services. ## 2. How We Use Your Information Your information may be used to: * Process and confirm orders * Deliver products * Provide repair services * Contact customers regarding orders * Respond to enquiries * Provide customer support * Process payments through authorized payment providers * Send important service or order-related communications * Improve our website and services * Prevent fraudulent or unauthorized activity ## 3. Payment Information Payments may be processed through third-party payment gateways. One Shop does not intentionally store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on our own servers unless specifically required and legally permitted. Customers should review the privacy policy of the applicable payment provider. ## 4. WhatsApp Communication Customers may contact One Shop through WhatsApp for product enquiries, delivery questions, order support, and other business communications. Information shared through WhatsApp may be processed according to WhatsApp's own privacy policies as well as our business requirements. ## 5. Cookies Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better user experience. Customers can control or disable cookies through their browser settings where supported. ## 6. Information Sharing We do not sell or rent customers' personal information. Information may be shared with trusted third-party service providers when necessary for: * Payment processing * Product delivery * Website hosting * Technical services * Customer support * Legal or regulatory requirements ## 7. Data Security We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure. ## 8. Data Retention We may retain customer information for as long as reasonably necessary to provide services, maintain transaction records, comply with legal requirements, resolve disputes, and prevent fraud. ## 9. Children's Privacy Our services are not specifically directed toward children. We do not knowingly collect unnecessary personal information from children. ## 10. Third-Party Links Our website may contain links to third-party websites or services. One Shop is not responsible for the privacy practices or content of external websites. ## 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. ## 12. Contact Us **Company:** One Shop **Website:** https://toshop.in/one-shop **Email:** [christonetweb@gmail.com](mailto:christonetweb@gmail.com) **WhatsApp:** +91 9655591123 **Phone:** 9655591123 **Store Address:** 12, North, Nagercoil, Tamil Nadu - 627801