# Refund & Replacement Policy At **DHANAM HOME SHOP**, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may request a replacement or refund according to the conditions mentioned below. **1. Eligibility for Replacement** A replacement may be requested if the product received is damaged, defective, incorrect, or missing parts/items. Customers should contact us within the specified return period after delivery and provide the order details along with clear photographs or videos of the product and packaging when requested. **2. Non-Returnable Products** Certain products may not be eligible for return or replacement due to hygiene, safety, personal-use, or product-specific reasons. Opened or used wellness, personal-care, consumable, or sealed products may not be accepted for return unless they are received damaged, defective, or incorrect. **3. Damaged Products** If your order arrives damaged, please contact us as soon as possible after delivery. Please keep the original packaging and product safely until the issue has been reviewed. We may request photographs or videos to verify the condition of the product. **4. Incorrect or Missing Products** If you receive an incorrect product or an item is missing from your order, please notify us within the applicable return period. After verification, we may arrange a replacement or provide an appropriate refund. **5. Refund Process** Approved refunds will generally be processed after the returned product has been received and inspected, where applicable. The refund will be made through the original payment method or another suitable method available to us. Processing time may vary depending on the payment provider or bank. **6. Replacement Process** Once a replacement request is approved, we will make reasonable efforts to dispatch the replacement product as soon as possible, subject to availability. If the same product is unavailable, we may offer an alternative product or refund as appropriate. **7. Return Shipping** If the return is due to a damaged, defective, incorrect, or missing product, DHANAM HOME SHOP may arrange or reimburse return shipping where applicable. Returns requested for reasons not covered by this policy may be subject to applicable shipping or handling charges. **8. Product Condition** Products requested for return should be kept in their original condition and packaging wherever possible. Products that have been used, altered, damaged after delivery, or returned without required accessories may not qualify for a refund or replacement unless the issue was caused by a product defect or delivery damage. **9. Order Cancellation** Order cancellation requests should be made as early as possible. Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure. **10. Contact Us** For refund or replacement requests, please contact **DHANAM HOME SHOP** using the contact details provided on our website. Please include your order number, registered contact details, and a description of the issue so that our team can assist you promptly.