# Shipping & Delivery Policy At **ANJALA WELLNESS**, we aim to process and deliver your orders safely and conveniently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered. ## 1. Order Processing Orders are generally processed after successful order confirmation and payment verification, where applicable. We aim to dispatch orders within a reasonable processing period. Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances. ## 2. Delivery Time Once your order has been dispatched, the estimated delivery time may vary depending on your delivery location and the courier service used. Delivery estimates provided at checkout or after dispatch are approximate and may be affected by: * Courier delays * Weather conditions * Public holidays * Remote delivery locations * Transportation or logistical issues * Incorrect or incomplete delivery information ## 3. Shipping Charges Applicable shipping charges, if any, will be displayed during the ordering or checkout process before the order is confirmed. Shipping charges may vary depending on the delivery location, order value, product weight, or other applicable factors. ## 4. Delivery Address Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and postal code. ANJALA WELLNESS is not responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete information provided by the customer. ## 5. Order Tracking Where tracking is available, customers may receive a tracking number or delivery updates after the order has been dispatched. Tracking information may take some time to become active after the shipment is handed over to the courier. ## 6. Delivery Attempts Our courier partners may make one or more delivery attempts depending on their delivery procedures. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, additional delivery attempts or charges may apply depending on the circumstances. ## 7. Delayed or Lost Shipments While we work with reliable delivery partners, unexpected delays may occasionally occur. If your order appears to be significantly delayed or is reported as lost, please contact ANJALA WELLNESS with your order details. We will coordinate with the relevant courier or delivery partner and provide an appropriate resolution based on the circumstances. ## 8. Damaged Packages If your package arrives damaged, please take photographs of the package and product before disposing of the packaging materials. Contact us as soon as possible with your order details and supporting photographs so that we can investigate the issue and determine whether a replacement or refund is applicable under our **Refund & Replacement Policy**. ## 9. Incorrect or Missing Items If you receive an incorrect product or an item is missing from your order, please contact us promptly with your order number and relevant details. After verification, ANJALA WELLNESS may arrange a replacement or refund as applicable. ## 10. Delivery to Remote Areas Orders to remote or difficult-to-reach locations may require additional delivery time and may be subject to additional shipping charges where applicable. ## 11. Changes to This Policy ANJALA WELLNESS reserves the right to update this Shipping & Delivery Policy from time to time. Any changes will be published on this page with the revised **Last Updated** date. ## 12. Contact Us If you have questions about your order, shipment, or delivery, please contact **ANJALA WELLNESS** using the contact details provided on our website. Please keep your **order number** available when contacting us so that we can assist you more efficiently. **Last Updated:** September 2026