# Refund & Replacement Policy At **ANJALA WELLNESS**, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a replacement or refund in accordance with the terms below. ## 1. Eligibility for Replacement A replacement may be considered in the following situations: * The product received is damaged during delivery. * The product received is defective or unusable. * You received a product different from the one you ordered. * The package is missing an item that was included in your order. * The product does not match the order due to an error on our part. Eligibility is subject to verification by ANJALA WELLNESS. ## 2. Reporting a Problem Customers should contact us as soon as possible after receiving the order. To help us process your request, you may be asked to provide: * Order number * Name and contact details * Description of the issue * Clear photographs or video of the product and packaging, where applicable We may request additional information when necessary to verify the issue. ## 3. Damaged Products If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials. Where the damage is attributable to delivery or handling, ANJALA WELLNESS may arrange a replacement or refund after reviewing the claim. ## 4. Incorrect Products If you receive an incorrect product, please contact us with your order details and photographs of the product received. After verification, we may arrange a replacement with the correct product or provide an appropriate refund, depending on availability and circumstances. ## 5. Refunds If a refund is approved, the refund will generally be processed using the original payment method where possible. The time required for the refund to appear in your account may depend on the payment gateway, bank, or financial institution involved. If a replacement is unavailable, ANJALA WELLNESS may provide a refund or another appropriate resolution. ## 6. Products That May Not Be Eligible For hygiene, safety, and product-quality reasons, certain products may not be eligible for return, replacement, or refund unless they are damaged, defective, incorrect, or otherwise covered by applicable consumer law. Opened or used products may also be subject to additional restrictions depending on the product category and condition. ## 7. Conditions for Replacement or Refund A request may not be approved if: * The product has been damaged due to misuse, negligence, or improper storage. * The product has been altered or modified after delivery. * The issue is caused by normal wear and tear. * Required information or evidence is not provided when requested. * The request falls outside the applicable return or complaint period. These conditions do not limit any rights that cannot legally be excluded under applicable law. ## 8. Replacement Shipping Where a replacement is approved because of an error, defect, or damage attributable to ANJALA WELLNESS or its delivery process, we may arrange replacement shipping at no additional cost to the customer, subject to the circumstances of the case. ## 9. Refund Processing Time Once a refund has been approved, we will initiate the refund within a reasonable processing period. The actual time taken for the funds to reach the customer's account may vary depending on the payment provider or bank. ## 10. Cancellation and Refunds Order cancellations are handled separately according to our **Cancellation Policy**. If an order has already been dispatched, cancellation may not be possible, and the customer may need to follow the applicable return or refund procedure. ## 11. Contact Us For refund or replacement requests, please contact **ANJALA WELLNESS** using the contact details provided on our website. Please include your **order number and a clear description of the issue** so that we can assist you efficiently. **Last Updated:** September 2026