**Last Updated: September 2026** At **Lakshmi Devi Home Shop**, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may contact us to request a replacement or refund, subject to the conditions below. ### 1. Eligible Cases A refund or replacement may be considered when: * You receive a **damaged product**. * You receive a **defective or unusable product**. * You receive a **wrong product**. * Your order is **missing an item**. * The product received is materially different from the product ordered. ### 2. Reporting an Issue Please contact us as soon as possible after receiving your order. When contacting us, please provide: * Order number or purchase details * Your name and contact number * A description of the issue * Clear photographs or videos showing the product and packaging, where applicable This information helps us verify the issue and process your request. ### 3. Replacement If an eligible product is damaged, defective, or incorrect, we may offer a replacement subject to product availability. If the same product is unavailable, we may provide an alternative solution, such as a refund, where applicable. ### 4. Refunds If a refund is approved, the applicable refund amount will be processed through the original payment method or another suitable method agreed upon with the customer. The time taken for the amount to appear in your account may depend on your bank or payment service provider. ### 5. Products That May Not Be Eligible For hygiene, safety, and product-quality reasons, certain products may not be eligible for return or replacement once opened or used. This may include products such as: * Personal-care products * Wellness products * Consumable products * Herbal or Ayurvedic products * Products with broken or removed seals Eligibility may depend on the specific product and applicable consumer laws. ### 6. Change of Mind Returns or refunds for simply changing your mind, ordering the wrong product, or no longer wanting the product may not be available unless specifically stated for that product. ### 7. Shipping Damage If your package appears damaged at the time of delivery, please take photographs of the package and product before discarding any packaging materials and contact us promptly. ### 8. Refund Processing Once your request has been reviewed and approved, we will inform you of the applicable refund or replacement process. Refund timelines may vary depending on the payment method and financial institution. ### 9. Policy Changes Lakshmi Devi Home Shop may update this Refund & Replacement Policy from time to time. The latest version will be published on our website. ### 10. Contact Us For refund or replacement requests, please contact **Lakshmi Devi Home Shop** using the contact details provided on our website. Please include your order details and supporting photographs or videos where applicable. **Lakshmi Devi Home Shop** *Ayurveda • Wellness • Natural Living*