**AYUR CARE HOME SHOP**, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we will work with you to resolve the issue in accordance with the terms below. ## 1. Eligibility for Replacement A replacement may be requested if: * The product was received damaged or defective. * The wrong product was delivered. * The product is missing from the package. * The product received is significantly different from the product ordered. * The package has been damaged during delivery and the product inside is affected. Replacement requests should be submitted within **[X] days of delivery**. ## 2. Conditions for Replacement To process a replacement request, customers may be required to provide: * Order number or order details. * Clear photographs or video showing the product and its condition. * Photographs of the outer packaging and shipping label, where relevant. * A brief description of the issue. Products should generally be returned in their original packaging along with applicable accessories, labels, or other included items. ## 3. Non-Returnable Products For hygiene, safety, and product-quality reasons, certain products may not be eligible for return or replacement once opened or used, unless the product was received damaged, defective, incorrect, or otherwise qualifies under applicable consumer law. The applicable eligibility will depend on the nature of the product and the specific circumstances of the request. ## 4. Refunds If a replacement cannot be provided because the product is unavailable or for another eligible reason, AYUR CARE HOME SHOP may provide a refund in accordance with the applicable policy. Approved refunds will generally be processed through the original payment method where possible. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank. ## 5. Damaged Products If your package arrives visibly damaged, please document the condition of the package and product with photographs or video and contact us as soon as possible. This information may be required to process a replacement or refund request. ## 6. Wrong or Missing Products If you receive an incorrect product or an item is missing from your order, please contact us with your order details and supporting photographs as soon as possible. After verification, we may arrange a replacement or another appropriate resolution. ## 7. Products Damaged After Delivery We may not be able to provide a replacement or refund for damage caused after successful delivery due to improper handling, misuse, accidental damage, or failure to follow the product's instructions or storage requirements. ## 8. Return Shipping Where a return is required because the product was damaged, defective, incorrect, or incorrectly supplied by us, AYUR CARE HOME SHOP may arrange or reimburse reasonable return shipping costs, subject to verification. For other returns, shipping costs may be the responsibility of the customer where permitted by applicable law and our specific return terms. ## 9. Processing Time Once we receive the required information, we will review the request and communicate the available resolution. Replacement dispatch and refund processing times may vary depending on product availability, return requirements, courier services, and payment providers. ## 10. Cancellation Order cancellation requests are handled according to our **Cancellation Policy**. Once an order has been dispatched, cancellation may no longer be possible and the applicable return or replacement process may apply. ## 11. Contact Us For refund or replacement requests, please contact **AYUR CARE HOME SHOP** using the contact details provided on our website. Please include your **order number, registered contact details, and a description of the issue** so that we can assist you efficiently. **AYUR CARE HOME SHOP** *Better Choices, Closer to Your Home.*